So how do your lawyers communicate with you?

Or do they?

A big, perhaps, one of the biggest concerns immigration clients express is the level of accessibility they will have to their lawyers. After all people are playing thousands of dollars for legal services that will have a major impact on their lives i.e., moving to a new country temporarily or permanently.  Sadly, the reputation that many immigration and other types of  lawyers and law firms have is that they fail to get back to clients on a timely basis.

In the age of the Internet and email, mobile phones, auto reminders there really is no excuse for this. While it is true that lawyers are busy people, often tied up in court or in meetings, it is really nothing to just send an email to a client that you will get back to him or her and set a reminder to do so.

A simple “how can I help you?. I heard that you called”, goes a long way to instill confidence, show you care, and most importantly service your clients: they may have something really important to tell you about their file and the lawyer will never know this if they don’t pick up the phone.

Law Societies, the regulating bodies that ensure lawyers are behaving properly, always are tell its members that the number one complaint clients have is the failure to return their phone calls. At our office we have installed  reminder systems that make sure we keep everyone (clients and other staff working on a file) informed about the “goings-on” with a file, including the need to call back a client.

It is really a little, simple thing. But in life and in law, its the little things that often get overlooked.

Any information provided here does not constitute legal advice and is intended for general information only. Should you require legal advise, you are encouraged to contact a lawyer directly. All blog postings are public and are not subject to solicitor/client confidentially. Case results depend on a variety of factors unique to each case, and case results do not guarantee or predict a similar result in any further case undertaken by the lawyer.

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About Michael Niren

Michael is a graduate of Osgoode Hall Law School in Toronto. He is a member of the Law Society of Upper Canada, the Canadian Bar Association’s Citizenship and Immigration Section and the American Bar Association. He is frequently called upon to appear in the media to discuss Canadian and US immigration issues effecting North Americans. He has been interviewed by Canada AM, CTV, Canada News Net, the Globe and Mail and the Toronto Star and has given lectures on immigration topics overseas.

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